Top 10 Nextiva Alternatives: Features, Pricing, and More

Tired of being locked into a rigid phone system that doesn’t quite fit your business? While Nextiva is a solid choice for many, it’s not the only player in town.

There are plenty of great alternatives that can elevate your calls, meetings, and customer interactions.

Let’s explore some alternatives that are changing the game. And why one of them might just be what you’ve been looking for!

1. Trellus

Trellus is a powerful autodialer integrated with your Sales Engagement Platform (SEP) designed to boost call volumes and enhance conversation rates. It eliminates manual calling steps and offers features like AI-powered insights, real-time coaching, call transcription, and automatic CRM syncing. Trellus excels in real-time feedback, buyer sentiment analysis, and critical call highlights, helping teams engage prospects more effectively.

Pricing: There is a Free Forever plan, a Power Plan at $39.99/user/month, and a Business Plan with custom pricing.

Pros

• AI-driven real-time coaching and insights
• Seamless CRM integration (Salesforce, HubSpot)
• Single-line dialing with no missed conversations
• Affordable pricing plans

Cons

• A steep learning curve for newbies.

2. CloudTalk

CloudTalk is a cloud-based phone system for customer support and sales teams of all sizes. It offers features like IVR, call routing, call recording, call queuing, and internal extensions.

It integrates with CRM tools such as Hubspot and Pipedrive, providing real-time analytics to improve performance. It stands out due to voicemail with personalized greetings, call masking, tagging, and customizable call queues.

Pricing: Starter ($25/user/month), Essential ($30/user/month), Expert ($50/user/month), and Custom plans upon request.

Pros

• Easy workflow automation
• Multiple smart dialer options
• Sentiment analytics for customer calls
• Affordable pricing for advanced features

Cons

• Setup can be complex for beginners
• Call connectivity can lag with poor internet

3. Grasshopper

Grasshopper is a virtual phone system ideal for solopreneurs and small businesses seeking a simple solution without the complexity of extensive VoIP features. It offers voicemail transcription and detailed reporting. The key features include call forwarding to personal phones, voicemail sent to email, and customizable plans based on phone numbers and extensions.

Pricing: Grasshopper's True Solo plan, which includes one user and one phone number, costs $14 per month. The Solo Plus plan costs $25 per month, and the Small Business plan costs $55 per month.

Pros

• Affordable pricing options
• Easy setup and use
• Works with existing phones
• Customizable features for businesses

Cons

• Limited customer support options

4. RingCentral

RingCentral is a communication system ideal for small businesses and enterprises. It provides features like call whisper, call park, a unified inbox, visual voicemail, and a receptionist console for managing high-volume calls.

It integrates seamlessly with over 300 third-party apps, including CRM tools and business collaboration platforms like Slack, Microsoft Teams, and Salesforce.

Pricing: The plans include Core ($30/user/month), Advanced ($35/user/month), and Ultra ($45/user/month), with savings for annual billing. Core includes unlimited calling within the US and Canada, video meetings for up to 100 participants, and IVR. Advanced and Ultra offer additional features like unlimited internet fax and call monitoring.

Pros

• 99.999% uptime guarantee
• A lot of third-party integrations
• Receptionist console for managing calls
• Unlimited video meetings (up to 500 participants)

Cons

• No unlimited texting like some VoIP providers

5. GoTo Connect

GoTo Connect is an all-in-one business communication software offering phone calls, team messaging, and video meetings. It supports international calling to over 50 countries, including Australia, France, and the UK. Also, it includes features like toll-free minute allowances, unlimited ring groups, video encryption, and 24/7 customer support. You’ll love call screening, virtual fax, hot desking, SMS, and video meetings for up to 250 participants.

Pricing: Pricing is customized based on the plan, with options like Phone System, Customer Engagement, and Complete CX. Features include AI-powered messaging and intelligent call routing.

Pros

• Unlimited international calling to 50+ countries
• 1,000 toll-free minutes included
• Video encryption for secure meetings
• 24/7 customer support is available

Cons

• No international phone numbers
• Shared inbox not available in business phone solution

6. Dialpad

Dialpad is a cloud-based business phone system that comes packed with AI-powered features.

It’s designed for companies that want smart voice and messaging capabilities with deep insights into their conversations. With voice transcription, call sentiment analysis, and seamless call routing, Dialpad helps businesses stay connected with customers while keeping conversations productive.

Pricing:

• Standard Plan: $15/user/month
• Pro Plan: $25/user/month
• Enterprise Plan: Custom pricing

Pros:

✅ AI-powered voice transcription and call summaries
✅ Seamless syncing with Google Workspace and Microsoft 365
✅ Smart call routing and automatic spam detection
✅ Works on desktop and mobile without additional hardware

Cons:

❌ Limited integrations with lesser-known CRM tools
❌ AI features can sometimes misinterpret conversations

7. 8x8

8x8 offers a comprehensive VoIP system that serves small businesses and enterprises alike.

It provides HD voice calling, video conferencing, and business SMS. The biggest perk? Unlimited calling to over 48 countries, making it a strong choice for businesses with a global reach.

Pricing:

• 8x8 Express: $15/user/month
• X2: $24/user/month
• X4: $44/user/month

Pros:

✅ Unlimited international calling to 48+ countries
✅ Advanced call analytics and reporting
✅ Business SMS and team chat built-in
✅ Integration with Salesforce, Zendesk, and Microsoft Teams

Cons:

❌ The mobile app can be glitchy at times
❌ Customer support response times can be slow

8. Vonage Business Communications

Vonage has been a well-known name in the VoIP space for years, offering a robust business phone system with voice, video, and messaging.

It provides flexible calling features, such as call flip (switching between devices mid-call) and virtual receptionist services.

Pricing:

• Mobile Plan: $19.99/user/month
• Premium Plan: $29.99/user/month
• Advanced Plan: $39.99/user/month

Pros:

✅ Call flip feature lets you switch between devices mid-call
✅ Integration with popular tools like Slack and Microsoft Teams
✅ Virtual receptionist for handling high call volumes
✅ Voicemail-to-email transcription included in all plans

Cons:

❌ Requires strong internet for stable connectivity
❌ Pricing can add up with premium features

9. OpenPhone

OpenPhone is a modern VoIP solution designed for startups and small businesses.

It gives you a dedicated business number that works on your existing devices, making it ideal for teams that want a simple, cost-effective communication tool.

Pricing:

• Starter Plan: $19/user/month
• Business Plan: $33/user/month
• Enterprise Plan: Custom pricing

Pros:

✅ Simple setup with no hardware needed
✅ Shared inbox for team collaboration
✅ Local and toll-free numbers available
✅ CRM-like contact management features

Cons:

❌ Lacks advanced call analytics
❌ Not ideal for large enterprises

10. Aircall

Aircall is a cloud-based phone system built for sales and support teams.

It offers an intuitive interface, call queueing, and seamless workflow automation, making it a great fit for teams handling a high volume of calls.

Pricing:

• Essentials Plan: $30/user/month
• Professional Plan: $50/user/month
• Custom Plan: Tailored pricing

Pros:

✅ Call tagging and analytics for better tracking
✅ Power dialer to increase outbound calling efficiency
✅ Strong integration support for CRM tools
✅ User-friendly interface with a modern design

Cons:

❌ High pricing compared to competitors
❌ Can experience call drops on weak connections

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Summing Up

That was all about solid Nextiva alternatives that might just be your perfect fit. Whether you're looking for something with more integrations, better international calling, or just a simpler setup, there's a solution out there that’s got your back.

Remember, the best choice depends on what you value most for your business. So take your time, explore your options, and find the one that makes your communication effortless!