10 Affordable CloudTalk Alternatives for Businesses

Struggling to find a phone system that’s both feature-packed and affordable for your business? CloudTalk may be a popular choice, but it’s not the only solution.

Whether you're dealing with high costs, complicated integrations, or simply need something more scalable, there are plenty of alternatives.

To boost your team’s productivity, improve customer interactions, and keep your budget in check, here are some options that offer powerful features.

Let’s get into it.

1. Trellus

Trellus is a sales engagement tool that provides real-time insights and coaching for sales teams. Its key features include call transcription, AI-driven coaching, critical call highlights, and success pattern analysis. These help teams improve live call interactions and adapt to prospect emotions and objections. Trellus also offers seamless CRM and sales tool integration, automatic call logging, and post-call summaries.

Pricing: The price includes a free plan for startups and small teams, a $39.99/user/month Power Plan, and a customizable Business Plan for enterprises.

Pros

• Real-time AI coaching during live calls
• Seamless CRM integrations like Salesforce and HubSpot
• Automatic call logging and post-call summaries
• Actionable insights to guide sales strategies

Cons

• The free plan has limited features compared to paid plans

2. Aircall

Aircall is an advanced cloud-based calling solution that optimizes sales and support processes for businesses of all sizes. Trusted by over 15,000 clients, it offers features like automatic call distribution, monitoring, recording, routing, and transfer.

It integrates seamlessly with platforms such as Salesforce, Pipedrive, Intercom, and Zapier. Hence, making it ideal for sales teams looking to increase efficiency and close more deals.

Pricing: Flexible pricing with Essential Plan at $30/license, Professional at $50/license, and Custom packages starting at 25 licenses.

Pros

• Strong automation and integrations
• Easy to use with mobile and desktop apps
• Reliable customer support
• Flexible pricing for different business sizes.

Cons

• Lacks video-calling and screen-sharing capabilities
• Not ideal for businesses with heavy reliance on smart dialers

3. CallHippo

CallHippo is a cloud-based phone system great for small and medium-sized businesses to manage sales and customer support. With features like call analytics, call recording, auto-dialing, and a Power Dialer, it helps businesses improve productivity.

CallHippo also offers an IVR system, which allows customers to navigate through a menu to reach the right department. Its scalable solutions enable businesses to grow while staying cost-effective.

Pricing: The plans start at $0 for unlimited users (pay only for numbers) and range to $42 per user/month for advanced features. They cater to businesses of all sizes, from startups to large teams, and offer options for unlimited calling, SMS, and other tools.

Pros

• Affordable pricing plans
• 24/7 customer support
• Mobile app for on-the-go business management
• Scalable solutions for growing businesses

Cons

• Limited concurrent calls per user on certain plans.
• The mobile app is slow and prone to crashes.

4. Kixie PowerCall

Kixie PowerCall is a Chrome-based sales dialer and contact center solution for support teams. It provides essential features like click-to-call, click-to-text, live call boards, and sales leaderboards, allowing teams to manage inbound and outbound calls.

Kixie integrates with popular tools like HubSpot, making accessing historical data easy and streamlining communication. Its local presence dialer and IVR system help improve customer interactions. Features like live call coaching and call disposition logging ensure smooth operations.

Pricing: Kixie offers flexible pricing based on the number of users and features required. Contact their sales team for customized quotes.

Pros

• Speedy and convenient click-to-call and click-to-text
• Live call coaching and sales leaderboards
• Local presence dialer and IVR system

Cons

• Lacks conference calling and survey/poll management.
• Missing skill-based routing and Do-Not-Call compliance features.

5. 3CX

3CX is a software-based PBX system offering a unified communications solution for businesses. It provides enterprise-level features with an easy-to-use interface, improving productivity and customer experience.

Key features include video conferencing for up to 250 people, web-based management, mobile apps, advanced call center capabilities, and SIP trunk support. 3CX integrates with popular CRMs and improves the sales process.

Pricing: The price is based on simultaneous calls (SC), ranging from $195 for 4 SC to $34,995 for 1024 SC. Hosting options and prices vary based on call volume, with additional charges for taxes or VAT.

Pros

• Easy-to-use interface and setup.
• Supports video conferencing and WebRTC for browser-based calls.
• Integrates with CRMs and chat platforms like Slack and Microsoft Teams.
• Cost-effective, and no additional hardware is required.

Cons

• Lacks agent interface (third-party application needed).
• No real-time reporting.

6. Dialpad

Best for: Teams that want AI to do the heavy lifting

Dialpad feels like the future of business calls. It’s not just a phone system—it’s like having a super-smart assistant that listens in on calls, takes notes, and even suggests how to respond to tricky questions.

What Makes It Shine:

• AI that actually helps: Real-time call transcriptions, sentiment analysis, and even live coaching tips.
• Works everywhere: Take calls on your computer, phone, or tablet without missing a beat.
• CRM friendly: Syncs with Salesforce, HubSpot, and others so you’re not juggling tabs.
• Global numbers: Get local or toll-free numbers in 70+ countries.

Price Check:

• Starter: $15/user/month (basic calls and texts)
• Pro: $25/user/month (adds AI features and analytics)
• Enterprise: Custom pricing (big teams with big needs)

The Good Stuff:

✔ AI features save time and help train new reps
✔ Clean, modern interface that’s easy to navigate
✔ Great for remote teams who need flexibility

The Not-So-Good:

✖ The AI isn’t perfect—sometimes it mishears names or details
✖ Fancier features cost extra

7. Grasshopper

Best for: Solopreneurs and tiny teams

If you’re a one-person show or have a small crew, Grasshopper keeps things stupidly simple. No confusing setups, no bloated features—just calls, texts, and voicemail that make you sound like a pro.

What Makes It Shine:

• Virtual receptionist: Route calls to the right person (or yourself) with custom greetings.
• Text from your biz number: No more giving out your personal cell.
• Voicemail-to-text: Get transcriptions sent straight to your email.
• Multi-device support: Answer calls on your office phone, cell, or laptop.

Price Check:

• Solo: $16/month (1 number, 3 extensions)
• Partner: $44/month (3 numbers, 6 extensions)
• Small Business: $80/month (5 numbers, unlimited extensions)

The Good Stuff:

✔ Setup takes minutes, not hours
✔ Perfect for freelancers who want to sound legit
✔ No surprise fees

The Not-So-Good:

✖ Lacks fancy analytics or CRM hooks
✖ Only basic call features—no AI or video

8. RingCentral

Best for: Teams that want everything in one app

RingCentral is like the Swiss Army knife of business phone systems. Calls, video meetings, team chat, fax (hey, some folks still need it)—it’s all here in one place.

What Makes It Shine:

• HD calls and video: Crystal-clear quality, even on weak WiFi.
• Team messaging: Chat with coworkers without switching apps.
• Smart call routing: Send calls to the right person automatically.
• 100+ app integrations: Works with Google, Microsoft, Slack, and more.

Price Check:

• Core: $20/user/month (basic calls and messaging)
• Advanced: $35/user/month (adds video meetings and analytics)
• Ultra: $45/user/month (full call center features)

The Good Stuff:

✔ One app for calls, meetings, and chats = less chaos
✔ Reliable service with great uptime
✔ Scales easily as your team grows

The Not-So-Good:

✖ Can get pricey with add-ons
✖ Interface feels cluttered if you only need basic calling

9. Nextiva

Best for: Customer service teams who live on the phone

Nextiva is built for teams that take call quality seriously. It’s packed with tools to make customer interactions smoother—think smart call routing, instant customer info pop-ups, and post-call surveys.

What Makes It Shine:

• Call pop-ups: See who’s calling and their history before you answer.
• Voicemail-to-email: Get messages transcribed and sent to your inbox.
• CRM sync: Works with Salesforce, Zoho, and others.
• Built-in surveys: Ask customers for feedback right after calls.

Price Check:

• Essential: $18.95/user/month (basic calling)
• Professional: $22.95/user/month (adds auto-attendant and analytics)
• Enterprise: $32.95/user/month (advanced reporting and integrations)

The Good Stuff:

✔ Rock-solid call reliability
✔ Super useful for support teams
✔ Good bang for your buck

The Not-So-Good:

✖ Setup can feel a bit involved
✖ Mobile app isn’t as polished as the desktop version

10. 8x8

Best for: Global teams and call centers

If your team is spread across different time zones, 8x8 makes it easy to stay connected without racking up insane international fees. It’s also a beast when it comes to call center features.

What Makes It Shine:

• Unlimited international calling: (in select plans)
• Call center tools: Queue management, call monitoring, and more.
• Video meetings: Built right into the platform.
• Real-time analytics: Track call volume, wait times, and agent performance.

Price Check:

• Express: $15/user/month (basic calling and messaging)
• X2: $24/user/month (adds video meetings and analytics)
• X4: $44/user/month (full contact center features)

The Good Stuff:

✔ Saves money on international calls
✔ Powerful tools for call centers
✔ Grows with your business

The Not-So-Good:

✖ Interface feels a bit outdated
✖ Some users report occasional call drops

Summing Up

That was all about alternatives to CloudTalk that can help businesses boost efficiency and improve communication.

If you're looking for something that takes customer interactions to the next level, Trellus stands out.

Whether you're a startup or an enterprise, it provides the insights and automation to transform your sales process. Try it today and optimize your customer support efforts without breaking the bank!