7 Best Cresta Alternatives For Businesses In 2025

Generative AI has been part of the sales calling business platforms for a while now.

For those of you, who are not familiar with this technology, let's just say that it’s a combination of tools that use artificial intelligence to:

• Improve your sales team's conversational skills.
• Listen in on calls and monitor for behavioral patterns that allows artificial intelligence for giving real time inputs on what to say, how to counter a client’s objection and vice versa.
• Have a dedicated diagnostics or report section that helps managers to pinpoint combined or isolated weaknesses in SDRs’ call patterns for improvement afterward.

That’s the crux of ai conversational cold calling software. The more features you have, in a given tool, you are practically looking at benefits ranging over improved customer experience, better time management for your sales teams, increased revenue, and saved money etc.

One such software is Cresta.

Also known as Cresta Ai, the program’s been a go-to tool for companies looking for an artificial intelligence cold calling software with a strong emphasis on improving all of the aforementioned aspects.

As good as it may be, Cresta.ai, or simply put: Cresta cold calling platform does have its fair share of limitations. 

And that’s where our detailed post on the best Cresta.ai alternatives comes in. 

We have not only highlighted the best Cresta alternatives in terms of their overall features, but also selected few of these tools due to their affordability aspects.

What Are Cresta.ai’s Limitations?

As reported by online users, businesses and worldwide sales teams, Cresta has a bunch of issues. 

Depending on your use-case, and the type of tools your business uses, these “limitations” could be more, or less than the ones stated below:

1. Limited Customization
One of the key hurdles businesses face when adopting Cresta AI is the limited range of customization options it offers. 

For organizations with unique workflows, industry-specific requirements, or tailored operational strategies, this constraint can be a significant barrier. Without the ability to mold the software to meet specific needs, businesses might struggle to extract its full potential. 

For instance, if your customer service operations rely on unconventional escalation paths or proprietary communication workflows, Cresta AI’s standard framework may feel restrictive. 

As a result, this lack of adaptability can result in a mismatch between the software’s capabilities and your operational goals, leading to inefficiencies or missed opportunities to optimize customer interactions.

2. Integration Complexity
In terms of integrations with different CRMs, the process of integrating Cresta AI into an existing tech stack is another area where challenges arise. 

Since many businesses rely on a diverse array of tools—CRMs, communication platforms, analytics software, etc., it’s important that any Cresta.ai alternative that you’ve looking to sign up for, integrates easily into your existing customer resource management environment.

Moreover, when you bundle it with all kinds of delays, your business is prone to extended timelines and cost factors for implementing new solutions that could optimize workflow.

3. Cresta Ai Scalability Limitations
While highly effective for moderate workloads, as a Cresta user, you may encounter limitations when dealing with large-scale operations. 

Here’s an example: managing thousands of simultaneous interactions or integrating advanced features to accommodate complex customer needs might push the system to its limits. 

This could result in slower response times, diminished performance, or increased reliance on manual interventions to fill the gaps. Such bottlenecks can impact customer satisfaction and force businesses to seek supplementary solutions to maintain operational efficiency. 

4. Additional Training and Adoption
Introducing Cresta AI into a workplace often necessitates significant training and onboarding efforts. Employees accustomed to established workflows may find the transition to a new system challenging. 

One might say that you can appoint a technology champion who can train different managers in charge of sales teams, but it’s costly.

Ideally, any Cresta alternative which you are looking to sign up for, should be implemented easily without calling for additional or extra outside support.

Achieving widespread adoption requires a strategic approach, including comprehensive training sessions, accessible support materials, and consistent follow-ups to address any challenges users encounter. 

The time and effort required to bring staff up to speed can disrupt normal operations, and resistance to change may further slow the process. 

5. Cost Considerations
For many businesses, especially smaller enterprises or those operating on limited budgets, the cost of adopting Cresta AI can be a significant concern. 

Subscription fees, setup costs, and potential expenditures for training, integration, or upgrades can quickly add up. It’s crucial for organizations to carefully evaluate whether the software’s features and benefits justify the financial commitment. 

For example, businesses with sporadic customer engagement needs or those in highly niche markets might not see a proportionate return on investment. 

Best Cresta Alternatives For Sales Businesses Online

1. Trellus: Overall No. 1 Cresta.ai Alternative For Multi-sized Sales Platforms

Pricing

• Free Forever: Starting at $0 and comes with all the basic features for startups and small businesses. You could also use this package to evaluate the ai cold calling tool against your business requirements before switching over to a paid plan.
• Power: Stating at $39.99 (*Billed Monthly), and comes with all the advanced features, unlimited single line dialing mode, VM drops on different platforms etc. Sales team managers can also access past call transcripts.
• Business + Enterprise: Contact Trellus sales team for custom pricing information on this package.

As one of the best Cresta alternatives, Trellus has it all, especially if we talk about in terms of aforementioned areas where Cresta lacks at times.

Trellus.ai is an all in one ai powered communication tool designed for sales teams to help improve their conversational skills, cold calling overall speed, and better conversions.

We’re talking about a wide range of CRM integrations that basically enable any sales team to stay within their CRM’s dashboard without having to switch over multiple tabs.

It becomes super frustrating and counterproductive, especially when sales teams are on a crunch and need to dial a lot of numbers daily.

Trellus also comes with a robust autodialer, workflow pause and resume functionality, and a dedicated real-time AI coaching system. The latter is based on deep machine learning and NLP functionality, enabling the program’s built-in AI technology to recognize any ongoing call’s pattern, tone, and behavior.

Trellus’s A.I. then makes real-time suggestions to sales individuals to help them with their conversation skills, selling tactics, and basically just about all the necessary things that make conversions 3x better and more probable.

Key Features

• Real-time call coaching assistance: Our M.L.-based AI system coaches sales reps in real-time to enable better conversions, improved conversational skills, and overall efficiency
• Perform all your admin work through Trellus’s auto dispositions, call notes, and more
• Stay hands-free with auto-logging for a seamless calling experience
• Real-time call transcripts
• Post-call automatic AI summaries/emails and detailed diagnostic data
• Automated single-line dialing (converts your existing dialer into an automated dialer with Trellus).

2. Saufter

Pricing: Free trial for 15 days; custom pricing options are available.

Up next, we’ve got Saufter on our list of the best Cresta.ai alternatives.

This ai conversational tool stands out as a top-notch platform for businesses of all kinds, regardless of whether you're running an eCommerce venture or managing a SaaS enterprise. 

Although Saufter leans heavily on helping teams to improve chat based conversations when they are engaged with customers, the program comes with plenty of different sub level automation tools to effectively simplify customer service tasks, helping teams save time and effort.

Key Features

• Custom Automation and Workflows
  One of Saufter’s standout capabilities is its ability to build tailored automation and workflows. Businesses can create solutions that address their specific challenges, such as automating recurring tasks or simplifying complex operations, making daily processes more efficient.
• AI-Powered Live Chat
  Saufter’s live chat feature uses artificial intelligence to respond quickly to customer queries. This reduces the need for human intervention, allowing support teams to focus on more complex issues while still ensuring customers get the help they need instantly.
• Integrated Chat and Knowledge Base
  With Saufter, you can set up a knowledge base and connect it to the chat feature. This integration ensures that customers receive relevant articles or guides in response to their questions, empowering them to solve issues on their own.
• Bug Fix Automation
  Saufter provides step-by-step instructions to users, enabling them to resolve software bugs independently. This minimizes support tickets and ensures faster problem-solving for customers.
• Warranty Claim Requests
  Businesses can allow customers to initiate warranty claims online, without needing to contact support directly. This feature is convenient, improving customer satisfaction.
• E-commerce Workflow Automation
  For eCommerce businesses, Saufter automates key processes such as order monitoring, returns, exchanges, and address updates. This streamlines operations and ensures customers have a seamless experience.
• Detailed Insights and Reports
  Saufter generates real-time reports covering everything from customer satisfaction scores (CSAT) to sales performance. These insights help businesses identify areas for improvement and measure the effectiveness of their support operations.

3. Gong

Pricing: Custom pricing tailored to your needs.

We’ve talked about Gong in plenty of other posts. It’s an all inclusive software with plenty of features to offer if you’re in a sales business where calls and team performance matter a lot.

As one of the best Cresta alternatives, this powerful platform is especially designed to analyze sales conversations, making it an excellent option for teams aiming to refine their approach. 

Its AI-powered insights reveal actionable data that helps sales teams close deals more effectively and increase overall success rates.

Key Features

• Conversation Analytics
  Gong captures and examines every customer interaction to provide a clear picture of what’s working and what isn’t. From analyzing customer sentiment to understanding how sales reps handle objections, this feature uncovers critical patterns that drive better decision-making.
• Call Recording and Transcription
  Every sales call can be recorded and transcribed, creating a resource library for training, quality assurance, and strategy refinement. Missed opportunities are easier to spot, and team members can learn from both their successes and missteps.
• Deal Tracking and Analytics
  Gong provides a detailed view of the sales pipeline, helping teams identify where deals might be stuck or at risk. With this information, managers and reps can take targeted action to keep progress on track.
• Team Performance Insights
  Understanding the strengths and weaknesses of individual sales reps is vital for effective coaching. Gong offers data that highlights performance trends, making it easier to provide constructive feedback and foster professional growth.
• Market Trends and Competitive Data
  Stay ahead of the curve with Gong’s market insights. This feature helps teams understand customer preferences, monitor competitor activity, and adapt to changes in the industry landscape.

4. Chorus

Pricing: Personalized plans based on your requirements.

Up next, Chorus, part of the ZoomInfo suite, is another effective software that combines ai based features to boost conversational skills, and also helps teams to focus on improving every single customer interaction. 

Known for its efficiency, Chorus can cut evaluation time significantly, making it a favorite for organizations looking to streamline their processes.

Key Features

• Advanced Conversation Analytics
  Chorus doesn’t just transcribe sales calls—it uses AI to find patterns and trends in conversations. Teams can identify which approaches are most effective and adjust their strategies to close deals faster.
• Real-Time Coaching
  During live calls, Chorus provides sales reps with prompts and suggestions based on customer reactions. This helps reps adapt their responses to improve outcomes, even in challenging conversations.
• Comprehensive Call Recording
  Sales calls are recorded and stored, creating a repository of information that can be accessed for training, quality checks, or even revisiting critical points in a deal.
• CRM Integration
  Chorus integrates seamlessly with popular CRM platforms, ensuring all conversation data is organized and accessible within the tools teams already use.

5. Outreach

Pricing: Available upon request from Outreach.

Outreach offers a wide array of tools for sales engagement and automation, making it a versatile solution for teams focused on improving productivity. 

The program’s recognition as a leader in Revenue Operations and Intelligence underscores its impact on modern sales strategies.

Key Features

• Automated Email Campaigns
  Outreach makes it simple to set up and manage email campaigns that feel personal. The platform handles follow-ups and scheduling, helping teams reach prospects consistently while saving time.
• Sales Dialer and Call Features
  The built-in sales dialer is designed to simplify outbound calling. With features such as local presence dialing, call recording, and performance analytics, it helps teams make more calls and track the results effectively.
• AI-Driven Recommendations
  Outreach offers insights on when to reach out to leads and suggests personalized messaging based on customer data. These insights help sales teams connect with prospects at the perfect time.
• Centralized Task Management
  Keeping track of sales activities is easier with Outreach’s task management tools. From setting reminders to collaborating on deals, the platform ensures nothing falls through the cracks.

6. Revenue.io

Pricing: Four plans are available; specific details can be obtained from the Revenue.io team.

Revenie.io is more of a sales team performance oriented software. 

As a robust Cresta.ai alternative, the tool was specifically designed to supercharge sales teams, boasting features that accelerate ramp-up times and improve quota attainment rates. 

Its focus on maximizing efficiency makes it a standout option for revenue-driven teams. Speaking of efficiency, managers can easily keep tabs on their team’s performance levels with the help of different features that are specific to performance monitoring and improvement.

Key Features

• Automated Sales Engagement
  Reaching a large audience is simple with Revenue.io’s automation tools. Teams can personalize outreach, schedule follow-ups, and manage prospecting tasks efficiently.
• Lead Prioritization
  Not all leads are equal, and Revenue.io helps teams focus on the ones that matter most. Its scoring algorithms analyze engagement and behavior to highlight high-value opportunities.
• Pipeline Overview
  Sales managers can track deals from start to finish, identifying any obstacles that may arise. This visibility ensures that teams can act quickly to keep deals moving forward.
• Performance Metrics
  Detailed reports on key metrics such as win rates, conversion rates, and revenue help teams assess their effectiveness and identify areas for improvement.

7. Avoma

Pricing: Free options, a 14-day trial, and paid plans starting at $19 per user per month.

Avoma is a versatile platform that combines conversation intelligence with tools for sales enablement and training. Its user-friendly interface and AI capabilities make it a valuable addition to any sales team.

Key Features

• Conversation Analysis
  Avoma captures and analyzes every sales conversation, highlighting areas for improvement. It provides sales reps with the tools they need to refine their approach and close more deals.
• Pipeline Visibility
  With a clear view of the sales pipeline, teams can spot potential bottlenecks and adjust their strategies to maintain momentum.
• Coaching and Training Resources
  Avoma includes features such as call annotations and sharing, which make it easy to provide targeted feedback and share best practices with the team.
• AI-Driven Suggestions
  Avoma’s artificial intelligence generates actionable insights based on sales data, helping teams identify what’s working and where improvements can be made.

Over To You

And there you have it, a handpicked list of different Cresta competitors that are none other than the best out there.

In case you have any questions, or you don’t see your favorite Cresta alternative on this list, feel free to reach out to us.

We’d love to hear from you.