7 Best Parallel Dialer(s) For Effective Cold Calling

With the current proactive state of cold calling in the sales sector, auto dialers are almost a thing of the past. 

Don’t get us wrong when we suggest that auto-dialers are lagging behind. They are still robust and an overall decent addition to any sales team tools’ staple. Especially when you are looking at a small business, we’d recommend going through our list of handpicked auto dialers for such platforms. 

However, if you’re looking at a large-scale powerhouse of a business with sheer volume of calls to make on any given day, you need something more than just an auto dialer.

We’ve got parallel dialers these days – and those too, with A.I. enhancements that not only make simultaneous calling a breeze, but your sales team can also learn stuff in real-time.

This post showcases everything there is to an ai parallel dialer and recommends some of the best parallel dialer tools to help you get started in no time.

7 Best Parallel Dialer For Effective Sales Cold Calling

Let’s double down on some of the best parallel dialers for cold calling that your sales teams can potentially use.

Bear in mind that these programs vary in terms of overall features and pricing. The latter is more important because a higher number of features also impacts the price point. 

Normally, you’d want a software that doesn’t break the bank, especially if your business has a small sales team, and doesn’t have a lot of money to spend.

1. Five9

First off, we’ve got Five9 as the best parallel dialer to date.

It’s a dedicated cloud-based platform, which eliminates the need for cumbersome hardware installations, and also reduces both upfront costs and ongoing maintenance.

As an ai parallel dialer would typically go, this tool offers multiple dialing modes including predictive, power, and preview dialing. 

Predictive dialing, for instance, uses sophisticated algorithms to dial several numbers at once and routes answered calls to available agents, drastically cutting down on idle time and maximizing agent productivity.

Key Features

• Advanced Dialing Modes: Includes predictive, power, and preview dialing for efficient call handling.
• AI-Powered Insights: Real-time suggestions and analytics enhance agent performance and customer engagement.
• Seamless CRM Integration: Connects with Salesforce, Zendesk, and HubSpot for a unified customer view.
• Scalable Cloud Solution: Flexible and adaptable to growing business needs.

2. Aircall

Up next, we’ve got Aircall on the list.

It’s yet another cost-effective ai parallel dialer that can also be dubbed as a parallel dialer for HubSpot.

Speaking of ai parallel dialer for HubSpot, this tool not only integrates with HubSpot, but also many other popular CRM systems like Salesforce and Pipedrive, allowing your agents to access customer data directly from the dialer. 

Doing so ensures a more personalized approach to each call and enhances overall engagement. 

Aircall also supports various productivity tools and helpdesk software, which helps create a streamlined workflow and improves productivity.

For remote and distributed sales teams, Aircall provides excellent support. Its cloud-based nature means, as we already mentioned a bit earlier, team members can work efficiently from anywhere. 

Features such as live call monitoring and call whispering enable managers to provide real-time coaching and support, boosting team performance.

Key Features

• User-Friendly Interface: Simplifies onboarding and daily use for sales teams.
• Robust Integrations: Connects with Salesforce, HubSpot, Pipedrive, and more.
• Remote Team Support: Cloud-based with mobile access for flexibility.
• Advanced Collaboration Tools: Includes call whispering and live monitoring.

3. PhoneBurner

PhoneBurner is a well-known ai parallel dialer for HubSpot that streamlines your teams’ call-related requirements from the get-go.

Alongside power dialing, the program also has a parallel dialing mode that’s combined with a unique voicemail drop capability. As a result, even if someone doesn’t pick up the call on first go, your team members can drop a pre-recorded voicemail, saving time and boosting productivity. 

Moving on, we are looking at personalization in PhoneBurner.

It’s a core strength of this software, offering more of a refined tailored experience to different businesses as per their daily requirements. You are also looking at a de-cluttered interface, with only the necessary UX elements that your team normally uses on priority.

As a parallel dialer for HubSpot and many other CRMs, you are looking at added integration capabilities with multiple CRM systems, providing agents with essential customer data without needing to switch platforms. 

Key Features

• Power Dialing: Accelerates call volume with automated dialing and voicemail drops.
• Customizable Workflows: Tailor processes from initial contact to follow-up.
• CRM Integration: Works seamlessly with various CRM systems.
• Detailed Reporting: Provides in-depth insights into team performance.

4. RingCentral

Also known as RingCentral Engage Voice, this ai parallel dialer is a powerful solution for businesses looking to enhance their cold-calling efforts through omnichannel communication. 

To that end, the program is more suited to the needs of businesses with higher revenue and bigger sales teams that usually require enterprise solutions.

The platform offers advanced dialing modes such as preview and parallel dialing. Preview dialing lets agents review contact details before initiating a call, while parallel dialing automates the process of dialing multiple numbers in the queue, minimizing downtime and maintaining a steady flow of conversations.

For businesses in regulated industries, RingCentral Engage Voice provides essential compliance features like secure call recording, data encryption, and adherence to regulatory standards such as GDPR and HIPAA. 

These features ensure that communication remains secure and compliant while optimizing efficiency.

Key Features

• Omnichannel Communication: Connects through voice, email, chat, and social media.
• Advanced Dialing Modes: Includes preview and progressive dialing for improved call management.
• Compliance Features: Secure recording, encryption, and regulatory compliance.
• Unified Interface: Manages multiple communication channels in one place.

5. VanillaSoft

Up next on our list, we’ve got VanillaSoft as an overall best parallel dialer.

We are looking at a state-of-the-art intelligent queue-based routing feature, which directs calls to the right agent based on predefined criteria like call urgency or lead score. 

This feature, among many others, ensures that high-priority leads are moved up to maximize the chances of successful engagements.

The platform's logical branch scripting helps agents follow a structured conversation path that adapts based on responses. This feature maintains consistency and quality across calls, aids in training new agents, and ensures adherence to brand messaging.

Aside from the ability to make calls, your business also gets to benefit from the tool’s in-build automated email and SMS follow-up system. Since many prospects are important to keep “tabs” on, IF they are not available to talk to your sales team individually for the first time, you’d want a program that sends in auto reminders, emails, or SMS to keep the conversation going.

These follow-ups are tailored based on the conversation, reducing the manual workload for agents and allowing them to focus on more pressing tasks.

Key Features

• Intelligent Queue-Based Routing: Directs calls to agents based on criteria like urgency and lead score.
• Logical Branch Scripting: Provides a structured script that adapts during calls.
• Automated Follow-Ups: Sends personalized email and SMS follow-ups.
• Comprehensive Lead Management: Tracks and nurtures leads effectively.

6. Dialpad

Dialpad brings AI-powered voice intelligence to the forefront of cold calling. 

This standout feature provides real-time insights during calls, allowing sales agents to make informed decisions on the spot. 

As an ai parallel dialer, artificial intelligence-based features in this software allow real-time analysis of ongoing conversations to your sales team individuals.

The ai learns from the behavioral pattern and conversation flow to quickly identify any weaknesses in your teams’ conversation pattern, and suggests key areas for improvement through cues and counterargument points.

As far as integrations go, aside from parallel dialer for Hubspot CRM integration, you’re looking at a plethora of other apps, such as Google Workspace, Microsoft 365, and many more.

Dialpad’s mobile-friendly design ensures that agents can stay productive regardless of their location. 

Key Features:

• AI-Powered Voice Intelligence: Offers real-time feedback and suggestions during calls.
• Seamless Integration: Connects with Google Workspace and Microsoft 365.
• Mobile Accessibility: Provides full functionality on mobile devices.
• Enhanced Productivity: Streamlines workflows and improves agent efficiency.

7. ChaseData

Still to come on our list of best ai parallel dialers is none other than ChaseData.

The program stands out as a hybrid solution with ai parallel and predictive dialing features.

The predictive dialing aspect of this software maximizes agent efficiency by automatically dialing multiple numbers and connecting successful calls to available agents. Doing so reduces manual dialing and increases the number of calls agents can handle each hour.

Moving on, the platform's advanced scripting capabilities ensure that agents deliver a consistent and engaging message, which is crucial for building rapport with prospects. 

Other than that, just like other ai parallel dialing software on this list, ChaseData also offers integration capabilities with your existing CRMs.

Consider tools like Salesforce and HubSpot as part of the staple where ChaseData can be integrated for uninterrupted workflow.

Take a look at some of the main highlights of this tool.

Key Features

• Customizable Campaigns: Tailor calling campaigns to meet specific business needs.
• Predictive Dialing: Automates dialing and connects calls efficiently.
• Advanced Scripting: Ensures consistent and engaging messaging.
• Real-Time Monitoring: Provides insights into performance for continuous improvement.

What Is a Parallel Dialer?

The term” ‘what is a parallel dialer’ coincides with any tool that helps you to make multiple calls at the same time.

Let’s say, your ai parallel dialer can make up to 5 calls. Anyone who picks up on the other side is instantly connected to your salesperson. So on and so forth.

The idea is to minimize the time between calls unlike a power or an auto dialer which automatically dials the next number in sequence.

The only difference between the auto dialer vs parallel dialer analogy is the fact that auto dialing is a single-line dialing operation, while parallel dialing lets you dial more numbers simultaneously.

How Does An Ai Parallel Dialer Make a Difference

In the long run, when you are looking at increased productivity, minimum time loss on your sales teams’ end, and an exorbitant number of KPIs to meet, parallel dialers are the better choice.

As stated earlier, these tools enable multiple calls at the same time. But that’s just the basic aspect of these tools.

There’s a lot more to a parallel dialer then you’d normally expect. 

Some of the key features of these software can be summed up as:

• Enhanced Call Connection Rates: Since multiple numbers are dialed at once, parallel dialers ensure that agents are connected to live prospects more frequently, reducing downtime.
• Improved Productivity: Agents can focus purely on conversations with prospects rather than manual dialing or waiting on hold. This shift significantly boosts their productivity and morale.
• Automated Workflows: Features like voicemail drop, call routing, and follow-ups can be automated, further streamlining the calling process.
• Real-Time Insights: Advanced reporting and analytics offer managers a clear view of performance metrics, allowing them to make data-driven decisions to optimize campaigns.

Key Features to Look For In a Parallel Dialing Tool Online

When selecting an ai parallel dialer for the first time – and that too, without any prior experience with parallel dialing, here are some of the general key features you need to look for.

Case in point, these features are general. Your business requirements might be different than what the standpoints are based on. Therefore, feel free to improvise and see which ai parallel dialer from our list, fits your exact business requirements.

• Dialing Modes: Look for tools that offer multiple dialing modes like preview, progressive, and predictive dialing. These modes can significantly impact the efficiency and productivity of your cold calling efforts.
• Integration Capabilities: Ensure the tool integrates seamlessly with your existing CRM systems and other business tools. This integration will streamline workflows and make data management easier.
• AI and Analytics: Advanced analytics and AI-powered features can provide real-time insights into call performance, helping you make data-driven decisions.
• Compliance and Security: If you operate in a regulated industry, features like call recording, data encryption, and secure storage are crucial.
• User Interface: A user-friendly interface can reduce the learning curve for your team and improve overall efficiency.
• Customization: Customizable workflows and scripting can help tailor the tool to meet your specific needs.
• Support for Omnichannel Communication: Some tools offer capabilities beyond just voice calls, such as email and SMS follow-ups, which can also be beneficial.

Try One, Or Try Them All!

Most vendors offer free trials or demo versions, so take advantage of these to evaluate how well the tool integrates with your workflows, fits your budget, and meets your unique needs.

Select a tool that not only meets your current requirements but also scales with your business and adapts to changing needs. 

A well-chosen parallel dialer tool can be a game-changer for your sales strategy, driving efficiency and boosting productivity across your team.

In case you don’t see your favorite tool on this list, feel free to reach out to us. We’d be more than happy to make the addition to this post. 

Until next time, good luck!