10 Best Dialpad Alternatives for Business Platforms in 2025

While Dialpad offers a robust suite of features, its AI-driven approach and pricing structure may not align with every business's needs. 

Regardless of whether you prioritize user-friendly systems, affordability, or enhanced integrations, exploring alternatives can help you find a solution that fits your specific requirements.

On that note, our in depth post highlights the top alternatives to Dialpad in 2025, covering their strengths, weaknesses, and pricing to help you make an informed decision.

Dialpad’s Strengths

Before diving into alternatives, it's essential to recognize why businesses opt for Dialpad. The platform stands out for its:

• AI-powered features: Dialpad enhances efficiency with intelligent tools like bot-assisted live chat and AI-driven call routing.
• Scalability: It supports businesses of all sizes, growing alongside them.
• Contact center capabilities: With features like automatic call distribution (ACD) and real-time analytics, it’s ideal for advanced customer service setups.

Despite these strengths, some businesses may seek alternatives for reasons like cost, complexity, or specific feature preferences.

Why Look for Dialpad Alternatives Online

1. Overemphasis on AI

Dialpad’s reliance on AI features may not suit businesses that prioritize human-centric communication strategies. If your focus is more on personal interaction than automation, paying for unused AI functionalities might feel wasteful.

2. Complex Setup

Implementing Dialpad can be daunting, especially for small teams. The configuration process, particularly for AI-driven tools, may demand more time and technical expertise than some businesses can afford.

3. Cost Concerns

Dialpad’s pricing might be prohibitive for smaller businesses. For instance, its UCaaS tools range from $23 to $35 per user per month, with additional costs for advanced features—making it less accessible to budget-conscious organizations.

Top Dialpad Alternatives for 2025

The following are some of the software that we handpicked after extensively matching and comparing their features against other alternatives to Dialpad. Here’s what we have in store for you…

1. Trellus: Overall Best Dialpad Alternative For Sales Based Businesses

When it comes to finding the best alternative to Dialpad for businesses that prioritize advanced features, affordability, and scalability, Trellus stands out as the ideal choice. 

Designed to cater to organizations of all sizes, this robust alternative to Dialpad combines cutting-edge AI technology with a user-centric design to make sales workflows seamless and effective. 

Unlike other tools that stick to basic call handling, the tool takes the concept of sales call platforms to a whole new level.

This solution doesn’t just focus on call management; it’s an all-in-one powerhouse for improving conversions, reducing manual tasks, and delivering actionable insights that transform how sales teams work. 

Affordable Pricing Plans Without Hidden Surprises

Cost is often one of the first considerations when choosing a software solution, and Trellus shines here with its simple and transparent pricing. 

It offers flexible plans tailored to meet the needs of businesses at different stages of growth.

• Free Forever Plan: At $0 per user per month, this plan provides small teams with access to essential features, including real-time transcription, basic AI coaching, analytics, call summaries, etc. It’s perfect for startups or small businesses looking to test the platform without a financial commitment.
• Power Plan: For $39.99 per user per month, this plan unlocks unlimited single-line dialing, voicemail drops, advanced call transcripts, and more. It’s ideal for scaling teams ready to step up their game.
• Business Plan: Larger organizations or enterprises can opt for custom solutions tailored to their specific needs. With this plan, businesses get a scalable solution without overpaying for unused features.

Compared to Dialpad, this platform offers a cost-effective path to accessing advanced features that drive sales productivity. 

As far as pricing itself is concerned, it’s super affordable and flexible in order to ensure that businesses of all sizes only pay for what they genuinely need.

AI-Powered Conversation Analysis for Smarter Sales Calls

Sales success often comes down to understanding conversations, and Trellus delivers unmatched insights with its AI-driven conversation analysis. 

While many tools focus primarily on call handling, Trellus dives deeper, using Natural Language Processing (NLP) and machine learning to unlock the secrets of effective communication.

Key capabilities include:

• Buyer Sentiment Analysis: Identifies subtle emotional cues during conversations, giving sales reps valuable insights into how prospects feel about the product or service being discussed.
• Critical Call Highlights: The software flags important moments in calls—such as objections, buying signals, or opportunities—so sales reps can act on them in real time.
• Success Patterns: Analyzes trends across multiple calls, identifying behaviors and strategies that consistently lead to successful outcomes. This allows teams to replicate winning approaches and improve overall performance.

These advanced features make this robust Dialpad competitor an exceptional alternative to Dialpad, offering more than just call tracking. It empowers businesses to transform raw call data into actionable strategies for closing deals.

Real-Time Coaching for On-the-Spot Performance Improvement

All thanks to a state of the art ai conversational technology, the program doesn’t wait until after the call to offer insights—it steps in when it matters most. Its real-time coaching capabilities set it apart as the best Dialpad alternative for sales teams seeking instant guidance during calls.

How this works:

• Immediate Feedback: Sales reps receive live suggestions for improving their approach while the call is still active. Whether it’s refining a pitch, responding to objections, or adjusting the tone, Trellus ensures reps stay on the right track.
• Next Best Action Recommendations: The platform suggests actionable steps, such as asking a specific question or steering the conversation toward closing the deal.
• Client-Specific Insights: With reminders of key details—like the prospect’s pain points or preferences—sales reps can effortlessly personalize their interactions.

Seamless Compatibility with CRMs and Sales Tools

Modern sales teams rely on multiple tools to streamline their workflows, and Trellus ensures a smooth integration process with the tools businesses already use. 

Unlike Dialpad, which can sometimes present challenges in terms of compatibility, the platform offers a more harmonious experience for tech ecosystems.

With a lightweight Google Chrome extension, our program eliminates the need for complex setups. Key capabilities include:

• Automatic Call Logging: All calls, transcripts, and notes are instantly synced to your CRM, ensuring accurate tracking without added effort.
• Custom Integrations: Works seamlessly with popular platforms like Salesforce and HubSpot, giving businesses the flexibility to align with their preferred tools.
• Workflow Optimization: By connecting with your existing systems, Trellus simplifies tasks such as follow-ups, data entry, and reporting. This not only saves time but also reduces errors and administrative burdens.

For businesses searching for a Dialpad alternative that works smoothly within their existing tech stack, Trellus offers a clear advantage.

Key Features:

Real-Time Call Coaching: Uses advanced AI to guide reps during calls, offering actionable suggestions that help them adjust their strategy mid-conversation.

Live Transcripts: The platform provides live transcripts of every call, ensuring no critical details are missed. These transcripts can be used to revisit conversations or train new team members.

Auto Dispositions and Notes: Automates post-call tasks like updating outcomes and adding notes, freeing up valuable time for sales reps to focus on building relationships.

Post-Call Summaries: Generates detailed summaries and even drafts follow-up emails. This eliminates manual effort and ensures a consistent follow-up process.

Single-Line Dialing: The software transforms any existing phone system into an efficient single-line dialer, enabling faster, more streamlined calling without unnecessary interruptions.

Voicemail Drops: Sales reps can leave pre-recorded voicemails with just a click, saving time while maintaining a personalized touch.

2. Aircall

Aircall is a cloud-based call center solution designed for businesses seeking simplicity and efficiency. 

With real-time analytics and customizable IVR, it’s a popular choice for small to medium-sized organizations.

Key Features:

• Real-time call analytics and reporting.
• Call recording for quality assurance.
• Customizable IVR for efficient call routing.
• Softphone functionality for mobility.

Pricing:

• Essentials Plan: $30/user/month (billed annually) or $40/user/month (billed monthly).
• Professional Plan: $50/user/month (billed annually) or $70/user/month (billed monthly).

Best For: Startups and SMBs needing a scalable, straightforward call center solution.

Pros:

• User-friendly interface.
• Seamless integrations with tools like Slack and Zendesk.
• Transparent pricing with a free trial.

Cons:

• Limited multichannel support.
• Advanced features require higher-tier plans.

2. 3CX

3CX is a versatile platform offering phone systems, video conferencing, and live chat. It’s particularly appealing to businesses that value deployment flexibility and granular control.

Key Features:

• Web and mobile app access.
• QR code setup for user ease.
• Advanced call handling features like multi-level IVR and call queues.

Pricing:

• Free for up to 10 users.
• Paid plans start at $195/year for 20 users.

Best For: Businesses with IT expertise seeking customizable communication systems.

Pros:

• Microsoft Teams integration.
• Budget-friendly free plan for small teams.
• On-premise or cloud deployment options.

Cons:

• Limited collaboration features.
• Requires technical skills for setup and maintenance.

4. OnSIP

OnSIP offers a user-friendly VoIP alternative to on-premise phone systems.

Its straightforward features make it ideal for businesses that don’t need complex collaboration tools.

Key Features:

• Basic call management (e.g., call forwarding, voicemail).
• Integration with CRMs like HubSpot and Zendesk.
• Informal contact center capabilities.

Pricing:

• Unlimited Plan: $18.95/user/month (minimum 5 users).
• Per-feature pricing for additional options.

Best For: SMBs prioritizing simple, reliable VoIP solutions.

Pros:

• Intuitive interface.
• Flexible pricing structure.

Cons:

• Limited collaboration tools.
• Higher costs for advanced features.

5. OpenPhone

Up next on our best Dialpad alternatives list, we’ve got OpenPhone.

It is a modern communication tool tailored for startups and small businesses. Its lightweight interface simplifies calls and texts management.

Key Features:

• Shared phone numbers for team collaboration.
• Integration with CRMs like HubSpot.
• Customizable business numbers.

Pricing:

• Starter Plan: $15/user/month (billed annually).
• Business Plan: $23/user/month (billed annually).

Best For: Small teams needing an affordable, easy-to-use phone solution.

Pros:

• Transparent pricing.
• User-friendly apps.

Cons:

• Limited to basic phone use cases.
• No advanced contact center capabilities.

6. Grasshopper

Grasshopper provides virtual phone systems for small businesses and entrepreneurs. It’s a cost-effective solution for those seeking professional communication without extensive infrastructure.

Key Features:

• Virtual receptionist.
• Toll-free and local number selection.
• Easy-to-manage interface.

Pricing:

• Starts at $14/month (billed annually).

Best For: Solopreneurs and small businesses wanting a simple, virtual phone system.

Pros:

• Affordable plans.
• Quick setup.

Cons:

• Limited international capabilities.
• No call recording feature.

7. Zoom Phone

Zoom Phone extends the popular video conferencing platform’s capabilities into unified communications. It’s an excellent choice for organizations familiar with Zoom’s ecosystem.

Key Features:

• Integrated UCaaS suite.
• Contact center console functionality.
• Global reach with comprehensive channel support.

Pricing:

• Starts at $120/year per user for metered plans.

Best For: Companies already using Zoom for video conferencing.

Pros:

• Familiar interface.
• Wide-ranging integrations.

Cons:

• Newer to the contact center space.
• Complex setup for automated workflows.

8. Vonage

Vonage provides a robust UCaaS solution focusing on customer engagement. Its developer-friendly tools make it ideal for businesses needing programmable communication.

Key Features:

• Conversational commerce add-ons.
• CPaaS capabilities for custom solutions.
• Advanced call management features.

Pricing:

• Mobile Plan: $19.99/line/month.
• Premium Plan: $29.99/line/month.
• Advanced Plan: $39.99/line/month.

Best For: Businesses with specific customization needs.

Pros:

• Reliable global coverage.
• Scalable solutions.

Cons:

• API knowledge required for some features.
• Pricing can be complex.

9. GoTo Connect

GoTo Connect integrates phone, chat, and meetings into a unified platform. It’s a strong option for businesses needing Microsoft Teams integration.

Key Features:

• Webinar tools.
• Direct routing for Teams.
• User-friendly interface.

Pricing:

• Customizable plans; contact for details.

Best For: Teams leveraging Microsoft’s ecosystem.

Pros:

• Strong webinar features.
• Easy-to-navigate platform.

Cons:

• Pricing transparency could improve.
• Lacks maturity in some advanced features.

10. RingCentral

RingCentral is a leader in cloud communications, offering comprehensive UCaaS solutions. It caters to businesses of all sizes with a wide range of features.

Key Features:

• Team messaging and video meetings.
• Advanced analytics and call management.
• Scalable for growing businesses.

Pricing:

• Essentials Plan: $19.99/user/month.
• Standard Plan: $27.99/user/month.
• Premium Plan: $34.99/user/month.

Best For: Organizations looking for an all-in-one communications platform.

Pros:

• Extensive integrations.
• Scalable pricing options.

Cons:

• Steeper learning curve for beginners.
• Higher-tier features can be costly.

Conclusion

Dialpad offers unique advantages, but it’s not a one-size-fits-all solution. The alternatives highlighted here cater to a variety of different business requirements. 

Regardless, if you don’t see your favorite Dialpad alternative on the list above, feel free to let us know. We’d be more than happy to make the addition for you.