Best Conversation Intelligence Software for Sales Teams in 2025

Sales conversations are, often times, like gold mines—full of valuable insights if you know how to dig them out. 

Especially when you, your SDR team, or the business is out there looking to bag high ticket item clients, the insights are valuable along the way.

On that note, every single chat with a prospect or customer offers clues about their needs, challenges, trends, and behaviors. 

Yet, many organizations struggle to overcome these challenges effectively. Important details slip through the cracks, leaving missed opportunities in their wake.

To make things even trickier, most teams juggle multiple tools for scheduling calls, transcribing notes, and analyzing meetings. This scattered approach creates fragmented workflows and scattered data, making it tough to turn interactions into actionable insights.

This is where conversation intelligence platforms come into play.

These tools do more than just record calls—they analyze them, generate real-time insights, and provide a centralized view of customer interactions. Depending on their given features, they also enable you to make smarter decisions, improve sales strategies, and boost team performance.

What Is Conversation Intelligence Software?

A conversation intelligence platform for sales uses cutting-edge technology like AI, natural language processing (NLP), and machine learning (ML) to transform unstructured conversation data into actionable insights.

In the end, we'd say that it's not just about recording calls; it’s about understanding what was said, how it was said, and why it matters.

Here’s what makes real-time conversation intelligence so powerful:

• Evaluates tone, sentiment, and context to extract meaningful insights.
• Centralizes sales conversations for easy tracking and analysis.
• Ensures accurate transcriptions and saves time on documentation.
• Enhances performance with scorecards and data-driven coaching suggestions.
• Syncs seamlessly with CRMs, ensuring workflows stay streamlined.

Best Conversation Intelligence Software Worth Trying In 2025

Now that you have enough understanding of what conversation intelligence is, what it does and how it pivots the overall workflow, it’s time to take a closer look at some of the top tools.

Read on…

1. Trellus – Editor’s Choice For Being The Best Conversation Intelligence Software

Given the complex dynamics of modern-day hyper-competitive sales, teams face immense pressure to hit ambitious targets. 

They’re often bogged down by inefficient processes, juggling multiple tools, dialing endlessly, and manually keeping track of every call detail. It’s an exhausting process prone to errors, slowing down progress when every second counts.

Enter Trellus—a conversation intelligence platform designed to address these challenges head-on. Trellus isn’t just another tool for sales; it’s a dynamic platform tailored to empower sales teams engaged in cold and warm calling. 

With automation, AI-driven coaching, and real-time conversation intelligence at its core, Trellus streamlines workflows and maximizes sales performance.

Flexible Pricing for Teams Big and Small

One of our tool’s most attractive features is its flexible pricing. 

After all, pricing is more of a baseline structure where your business needs to decide if the tool is worth signing up for.

On that note, regardless of whether you're a small startup just about getting started in the sales world or a large enterprise managing complex workflows, there’s an option that fits your needs.

1. Free Forever Plan

• Cost: $0
• Best For: Startups and small teams wanting to test how Trellus can improve their sales operations without financial commitment.
• Key Features:some text
  • Basic AI-driven calling capabilities to enhance call quality.
  • Tools for tracking outcomes and improving call efficiency.

2. Power Plan

• Cost: Starting at $39.99/month (billed monthly).
• Best For: Small to mid-sized teams aiming to scale operations.
• Key Features:some text
  • Unlimited single-line dialing for quick and efficient outreach.
  • Voicemail drops to ensure consistent follow-ups without extra effort.
  • Access to call transcripts for training and post-call analysis.
  • Automation tools to minimize manual tasks and prioritize high-value activities.

3. Business + Enterprise Plan

• Cost: Custom pricing (based on your needs).
• Best For: Large organizations requiring highly customizable solutions.
• Key Features:some text
  • Advanced CRM integrations tailored for enterprise workflows.
  • AI-powered analytics and reporting for deep insights.
  • Customized workflow automation for unique sales strategies.

For businesses managing extensive sales pipelines, this plan is a game-changer, offering unmatched flexibility and advanced features.

How Trellus Simplifies Sales Workflows

Trellus goes beyond traditional tools by offering features that specifically address the inefficiencies sales teams face daily. Here’s a closer look at its standout capabilities:

Better CRM Compatibility

One of the most frustrating pain points for sales reps is constantly switching between platforms. 

The platform completely eliminates this hassle with its seamless compatibility with major CRM systems. 

Every call log, note, and outcome syncs automatically, ensuring teams can stay focused on selling without worrying about manual data entry.

This integration not only keeps workflows organized but also ensures critical data is stored accurately and effortlessly.

Super Optimized Dialing for Any Campaign

Cold and warm calling each comes with unique challenges. Trellus makes handling both a breeze through its intelligent dialing system:

• Single-Line Dialing: Perfect for high-volume cold calls, enabling reps to connect with prospects faster.
• Workflow Management Tools: Features like the pause-and-resume function let sales reps pick up tasks right where they left off, reducing disruptions and ensuring no leads are forgotten.

Real-Time Conversation Intelligence for Better Outcomes

One of the best features to date, and especially when compared in terms of feature vs. pricing standpoint, our real-time conversation intelligence is a big deal. 

Powered by extensive AI that uses NLP and machine learning, the platform analyzes conversations as they happen, providing actionable suggestions to reps in the moment.

How This Works:

• The system listens to calls in real time, offering guidance to refine phrasing, handle objections, and keep conversations focused on conversions.
• Sales reps gain confidence knowing they have support during challenging discussions.

This feature is particularly beneficial for newer team members who can quickly learn best practices and deliver results.

AI-Powered Behavioral Analysis

It doesn’t stop at analyzing what happens during a call—this tool learns from the data and provides actionable insights for continuous improvement.

• Personalized Feedback for Reps: Salespeople receive tailored coaching based on their performance, helping them improve over time.
• Team-Wide Insights: Managers can identify strengths and weaknesses across the team, addressing problem areas while amplifying successful tactics.

Automation That Saves Time and Boosts Efficiency

Sales teams often lose hours to repetitive administrative tasks, but Trellus transforms this process.

Key Automation Features:

• Automatic Call Logging: Every interaction is documented without manual input, saving time and reducing errors.
• Voicemail Drops: Leave pre-recorded messages effortlessly across multiple platforms.
• Categorized Call Outcomes: Call results are sorted and logged for easy tracking and reporting.

2. Gong

Moving on with our best conversation intelligence software recommendations, we’ve got Gong.

And on that note, we have mentioned Gong a couple of times before as well.

If there’s a household name in the world of conversation intelligence, it’s this software among a select few. 

This AI-powered tool analyzes calls, emails, and meetings to uncover insights that help sales teams succeed. It’s renowned for its ability to forecast deals, analyze sentiment, and provide actionable recommendations.

Key Features:

• Real-time insights: Gong identifies key phrases, customer concerns, and competitor mentions during conversations, helping you address issues immediately.
• Deal tracking: It highlights at-risk deals and provides actionable steps to close them faster.
• Comprehensive call transcription: Gong supports multi-speaker transcription for long meetings and integrates with platforms like Zoom and Google Meet.

Pros:

• Accurate transcription and sentiment analysis.
• Excellent integration with CRMs such as HubSpot.
• Clear visibility into customer interactions and sales trends.

Cons:

• Limited customization for industry-specific terms.
• Relies on manual input for some team performance tracking.

Pricing:

Gong offers custom pricing based on the number of users, platform fees, and specific needs. Contact their sales team for details.

3. Chorus.ai (Part of ZoomInfo)

Now backed by ZoomInfo, Chorus.ai combines conversation intelligence with one of the largest B2B databases on the market. 

This tool captures interactions across calls, emails, and meetings while offering competitive insights and actionable recommendations.

Key Features:

• Connected intelligence: Access a complete history of interactions with contacts and companies to tailor your outreach.
• Market trends: Gain insights into competitor mentions and customer behaviors to refine messaging strategies.
• Call analysis: Highlight key information like product features, objections, and opportunities during calls.

Pros:

• Access to ZoomInfo’s robust contact and company database.
• Unlimited call storage for comprehensive data tracking.
• Intuitive sharing of call notes across teams.

Cons:

• Complex interface with a steeper learning curve.
• Occasional delays in delivering call summaries.

Pricing:

Chorus.ai offers tailored pricing based on licenses and features. Reach out to their team for specific plans.

4. Jiminny – Effective For Coaching and Playbooks

Jiminny stands out as a conversation intelligence platform for sales coaching.

It’s designed to help managers train their teams with tailored frameworks and live feedback. While it requires some upfront configuration, the results are worth the effort for SMBs and mid-sized B2B teams.

Key Features:

• Live coaching: Managers can provide real-time feedback during calls to help reps improve instantly.
• Customizable scoring: Create playbooks or use existing frameworks to score reps on various metrics.
• Pipeline visibility: Gain insights into deal risks and opportunities while forecasting with confidence.

Pros:

• Excellent for coaching and team performance improvement.
• Sentiment analysis highlights customer attitudes and trends.
• Automatically syncs call details to your CRM.

Cons:

• Lack of pre-built scorecards based on common sales methodologies like MEDDIC or SPICED.
• No automatic follow-up email generation.

Pricing:

Jiminny provides pricing based on your organization’s size and specific needs. Contact their team for a detailed quote.

5. Grain

For teams focused on automating the nitty-gritty of meeting management, Grain is a fantastic choice. It records and transcribes meetings, generates AI-powered notes, and syncs data to CRMs—all while offering robust collaboration features.

Key Features:

• Meeting automation: Create summaries, highlights, and custom playlists from meeting recordings.
• CRM enrichment: Grain updates CRM fields automatically based on notes and transcripts.
• Keyword tracking: Monitor recurring topics and phrases to identify patterns across conversations.

Pros:

• Streamlines meeting management with powerful automation.
• Simple collaboration tools for internal and external sharing.
• Tracks performance metrics like talk-to-listen ratios.

Cons:

• No global search for retrieving past recordings easily.
• Limited coaching features compared to competitors.

Pricing:

Grain’s pricing varies based on usage and team size. Check their website for detailed plans.

6. Wingman

Wingman is a proactive conversation intelligence tool that acts as a digital sales coach. It analyzes conversations in real time, providing nudges to sales reps when they need it most. This tool is ideal for teams looking to close deals faster without micromanagement.

Key Features:

• Real-time coaching: Get prompts during calls to address objections or upsell opportunities.
• Call scoring: Wingman scores calls based on your criteria, helping you identify improvement areas.
• Deal intelligence: Track deal progress and identify risks early with detailed analytics.

Pros:

• Instant feedback during calls.
• Simplifies coaching with actionable insights.
• Supports integrations with popular CRMs and communication tools.

Cons:

• Can feel intrusive for seasoned reps.
• Limited support for non-English languages.

Pricing:

Wingman offers a free trial and customized pricing plans. Contact their sales team for more information.

7. Salesloft

Salesloft is more than just a conversation intelligence platform—it’s a complete sales engagement tool. It combines call analytics, email tracking, and deal management into a single platform, making it a favorite among enterprise teams.

Key Features:

• Call and email analysis: Track and analyze every interaction for actionable insights.
• Pipeline management: Visualize deal stages and progress with robust reporting tools.
• Coaching recommendations: Tailored feedback helps reps refine their strategies.

Pros:

• Comprehensive sales engagement features.
• Customizable dashboards for clear visibility into metrics.
• Great scalability for larger teams.

Cons:

• More expensive than some competitors.
• Requires more setup for smaller teams.

Pricing:

Salesloft provides custom pricing based on the number of users and required features.

How to Choose the Best Conversation Intelligence Platform

To be honest, choosing a conversation intelligence software isn’t about the offered features. It’s more about your business’s requirements and the allocated budget.

With that in mind, we also recommend that you try the software before signing up for a paid plan right away. The best course of action would be to get a demo from the sales team, and then sign up for a free trial – i.e. IF the said conversation software intelligence platform is offering it.

Other than that, here’s what to keep in mind as you evaluate tools:

1. Ease of Use: The platform should have an intuitive interface and minimal learning curve. Your team should feel comfortable using it right away.
2. Features That Match Your Needs: Decide if you prioritize coaching, deal tracking, or meeting automation, and choose a platform that aligns with your goals.
3. CRM Compatibility: Ensure the tool works smoothly with your current tech stack to avoid any hiccups.
4. Budget: Evaluate the ROI each tool offers. Does it justify its cost with the features provided?

With the right AI in call intelligence tool, your sales team can unlock deeper insights, improve their approach, and close more deals. Explore these platforms, try their demos, and see which one fits your needs.

Frequently Asked Questions – Best Conversation Intelligence Software

1. What is a conversation intelligence platform, and how does it benefit sales teams?

A conversation intelligence platform is a tool that records, transcribes, and analyzes sales conversations using AI, natural language processing (NLP), and machine learning (ML). These platforms are designed to uncover valuable insights from interactions across calls, emails, and meetings.

Benefits for sales teams include:

• Enhanced Deal Visibility: Provides a clear understanding of deal progress, risks, and opportunities through real-time insights.
• Improved Sales Coaching: Tracks key performance metrics like talk-to-listen ratios, tone, and customer sentiment to help managers coach teams effectively.
• Streamlined Data Management: Automatically syncs call details, notes, and transcriptions to CRMs, ensuring data is always accurate and accessible.
• Actionable Insights: Identifies trends, patterns, and phrases that can improve communication strategies and increase win rates.
• Time-Saving Automation: Automates tasks like note-taking and follow-up email drafting, enabling reps to focus on selling.

2. How does AI play a role in call intelligence tools?

AI is the backbone of call intelligence tools, enabling them to analyze conversations deeply and provide actionable insights.

AI capabilities in these tools include:

• Accurate Transcriptions: Converts spoken conversations into text with high precision, even for multi-speaker calls.
• Sentiment Analysis: Analyzes tone and emotional cues to gauge customer reactions and predict deal outcomes.
• Key Phrase Tracking: Identifies important keywords, competitor mentions, and product inquiries, helping sales reps address customer concerns effectively.
• Automated Call Scoring: Scores sales calls against pre-set criteria to evaluate performance and highlight areas for improvement.
• Trend Recognition: Detects patterns in customer behavior, allowing sales teams to adapt strategies to meet evolving needs.

3. How do I choose the best conversation intelligence platform for my sales team?

Selecting the right conversation intelligence platform involves evaluating several factors:

1. Ease of Use: The platform should have an intuitive interface with minimal setup requirements.
2. Core Capabilities: Ensure the tool meets your needs, such as call transcription, real-time conversation intelligence, and sales coaching.
3. Integrations with Tech Stack: Verify that the platform works seamlessly with your existing CRM and collaboration tools.
4. Customization Options: Look for features like configurable scorecards, sentiment tracking, and keyword analysis to tailor the platform to your business.
5. Scalability and Pricing: Choose a tool that aligns with your budget and can grow with your organization. Consider free trials to assess usability and value.