7 Best Aircall Alternatives For Businesses For Better Sales & Scalability

Aircall’s been in the market for quite a while. 

Owing to its robust features, and various other perks, the software’s been a go-to choice for many businesses.

However, if anyone were to dub it as the ultimate solution for sales teams, that’d be wrong. 

There’s always something better out there in terms of pricing, overall features, scalability options for businesses, and improvements. 

The list could practically go on.

Having said that, we decided to do a detailed roundup of the best Aircall alternatives to offer multi-sized businesses (*startups included, since they’re our favorite!).

Best Aircall Alternatives That You Need To Try Right Now

Let's double down on some of the top Aircall competitors out there, which you can potentiall use to scale your business and sales altogether.

1. Trellus – Overall Best Alternative to Aircall Right Now

Starting off with Trellus.Ai as the best Aircall alternative, we’re looking at an All In One solution with flexible out-of-the-box features that match just about any business’s requirements.

On top of that we’re talking about a wide range of CRM integrations that basically enable any sales team to stay within their CRM’s dashboard without having to switch over multiple tabs.

It becomes super frustrating and counterproductive, especially when sales teams are on a crunch and need to dial a lot of numbers daily.

Trellus also comes with a robust autodialer, workflow pause and resume functionality, and a dedicated real-time AI coaching system. The latter is based on deep machine learning and NLP functionality, enabling the program’s built-in AI technology to recognize any ongoing call’s pattern, tone, and behavior.

Trellus’s A.I. then makes real-time suggestions to sales individuals to help them with their conversation skills, selling tactics, and basically just about all the necessary things that make conversions 3x better and more probable.

Key Features

• Real-time call coaching assistance: Our M.L.-based AI system coaches sales reps in real-time to enable better conversions, improved conversational skills, and overall efficiency
• Perform all your admin work through Trellus’s auto dispositions, call notes, and more
• Stay hands-free with auto-logging for a seamless calling experience
• Real-time call transcripts
• Post-call automatic AI summaries/emails and detailed diagnostic data
• Automated single-line dialing (converts your existing dialer into an automated dialer with Trellus).

Pricing

Trellus offers flat pricing plans to maintain a high affordability factor for businesses.

• Free Forever: Starting at $0 per user/ per month with access to real time transcription, basic AI coaching, analytics, auto dialer access (*30 dials per week), call summaries, and more.
• Power: Starting at $39.99 per user/ per month, Power gives access to all the basic and advanced features, such as unlimited single-line dialing, VM drops on select platforms, access to call transcripts, and much more.
• Business: Contact our sales team for more details.

2. Talkdesk

Moving on we’ve got Talkdesk on the list of our best Aircall alternatives, which stands out as one of the leaders in AI-powered contact center solutions. 

With capabilities like real-time transcription, predictive analytics, and sentiment analysis, businesses can gain deep insights into customer behavior and preferences. 

As a result, this data-driven approach allows companies to tailor their support and sales strategies more effectively, ultimately leading to better customer satisfaction and retention.

Scalable Platform Ideal for Large Enterprises

Moving on, one of Talkdesk's key strengths is its scalability, which is crucial for businesses' future-proofing. 

The platform can seamlessly grow alongside your business, making it an ideal solution for large enterprises. Whether you have a small team of agents or a global network of thousands, Talkdesk can handle your communication needs. 

The software offers robust performance, ensuring that your contact center remains efficient and responsive, even during peak times.

Comprehensive Integration Options with Major CRM Systems

From integrations and 3^rd party app support point of view, the platform caters to the needs of the majority of modern day sales industry businesses.

Overall, we can say that Talkdesk's blend of advanced AI features, scalability, and integration capabilities make it a formidable alternative to Aircall, particularly for enterprises looking to optimize their customer interactions and growth potential.

3. Dialpad

Dialpad is more of an innovative "Voice Intelligence" technology, which uses natural language processing and artificial intelligence as a baseline feature for its customer base.

The program’s built in system can analyze customer sentiment throughout interactions. In case you didn’t know, sentiment analysis helps teams understand a caller's emotional state, allowing for more empathetic and effective responses. 

Unified Communications Approach

Dialpad's platform integrates voice, video, and messaging into a unified solution. 

The all-in-one approach ensures seamless communication, eliminating the need for multiple tools and platforms. 

Employees can switch between communication modes effortlessly, ensuring they have the right tools for every situation.

Built-in AI Assistance for Call Coaching and Analysis

Beyond just facilitating communication, Dialpad offers intelligent assistance through built-in AI capabilities. 

The platform provides real-time coaching for sales and customer support agents, offering suggestions and reminders during calls. This feature can help newer team members ramp up quickly by providing instant feedback and tips. 

In addition to that, post-call analytics help supervisors review performance and identify areas for improvement. 

To sum it up, as modern-day robust Aircall competitors online go, Dialpad's AI-driven features, unified communications, and real-time coaching capabilities make it an ideal choice for businesses looking to enhance productivity and improve customer interactions. 

4. CloudTalk

Moving on with our handpicked recommendations on the best Aircall alternative(s) CloudTalk shines as a user-friendly cloud phone system, making it an ideal choice for businesses seeking an accessible and efficient communication platform. 

One of the key components is its minimal user interface, designed to be easy to navigate even for users with minimal technical knowledge. 

The clutter-free design offers room for improved navigation, as you can see all the important icons and features right where they are needed.

In terms of first-time setup, as compared to Aircall, setting up CloudTalk is a breeze, with a straightforward process that allows businesses to get their phone systems up and running without extensive support or training. 

Extensive Call Management Features

CloudTalk offers a comprehensive range of call management features that are designed to enhance productivity and improve customer interactions. 

Users can benefit from advanced call routing, call queuing, and interactive voice response (IVR) capabilities, ensuring that incoming calls are directed to the right agents or departments efficiently. 

That’s not all.

In addition, the platform includes call recording, monitoring, and reporting tools, which provide valuable insights into call performance and customer service quality. 

Overall Competitive Pricing for Small to Medium Businesses

One of the key advantages of CloudTalk is its competitive pricing structure, which makes it particularly appealing to small and medium-sized businesses (SMBs) looking for high-quality phone solutions without breaking the bank. 

The platform offers transparent pricing plans with various levels of service, allowing companies to choose the option that best fits their needs and budget. 

5. Nextiva

This tool pretty much sums up integrations in a seamless fashion, just like Trellus.

The platform integrates voice, video, and team collaboration tools, making it a standout choice for businesses looking to streamline their communications. 

With Nextiva, companies can expect a unified experience that fosters productivity and collaboration across various communication channels.

All-in-One Platform for Voice, Video, and Team Collaboration

Nextiva's platform is designed to provide everything a business needs for effective communication. It integrates voice, video, and team collaboration features into a single, cohesive suite. 

As a result, it enables users to make voice calls, conduct video conferences, and engage in team collaborations without needing multiple tools. 

Advanced Reliability and Uptime Guarantees

Reliability is a critical factor for any business communication platform, and Nextiva delivers on this front with advanced uptime guarantees. 

The platform boasts 99.999% uptime, ensuring that businesses can depend on their communication systems to be operational at all times. 

Their overall commitment to reliability helps prevent disruptions and downtimes, which can significantly impact productivity and customer satisfaction.

Robust Customer Support Options

Customer support is another area where Nextiva excels. 

The platform offers various robust support options to cater to the needs of its users. Whether it’s through phone support, live chat, or a comprehensive online knowledge base, Nextiva ensures that help is always available. 

Moreover, their support team is known for their responsiveness and expertise, providing businesses with the assurance that they can quickly resolve any issues that arise.

6. RingCentral

Up next, we’ve got RingCentral on our list of the best Aircall alternatives.

Speaking of this tool, we have talked about RingCentral in plenty of other posts due to its overall feature set.

They are a leading player in the unified communications-as-a-service (UCaaS) space, offering a robust feature set that supports over 400,000 businesses worldwide. 

The platform integrates messaging, video conferencing, and a cloud phone system into a single, cohesive solution. 

Strong Mobile Capabilities and Device Flexibility

One of RingCentral's standout aspects is its strong mobile capabilities. 

The platform's applications are accessible on various devices, including smartphones, tablets, and desktops. This sense of flexibility allows employees to stay connected and productive regardless of their location. 

Also, the mobile app supports HD audio and video calls, instant messaging, and integrated contact management, making it an ideal solution for remote and distributed workforces.

With its global reach, feature-rich platform, and strong emphasis on security and compliance, RingCentral is a solid competitor against Aircall.

7. JustCall

Finally, we’ve got none other than JustCall on our list of recommendations of the day.

It’s a powerful cloud phone system, tailored explicitly for sales teams. It stands out thanks to its deep integrations with popular CRM systems, enabling sales representatives to manage interactions directly within their preferred tools. 

Better CRM Integrations for Sales Teams

Integrations with popular CRMs are well taken care of by JustCall. 

You’ve got integration features for popular CRMs, such as; Salesforce, HubSpot, Zoho CRM, and more, so sales teams can streamline their communication workflows. 

What does it eventually mean?

Power users can easily access customer information, track interactions, and manage follow-ups all in one place. Such integrations enable reps to personalize their sales approach based on comprehensive customer data, ultimately driving higher conversion rates.

Automated Workflow Capabilities

Efficiency is key in sales, and JustCall excels in this area with its automated workflow features. 

Repetitive tasks such as dialing numbers, logging calls, and updating records can be automated, freeing up valuable time for representatives to focus on high-value activities. 

For instance, JustCall’s power dialer feature allows for rapid outbound calling by queueing up the next call automatically, ensuring maximum productivity.

Why Businesses Potentially Need a Better Aircall Alternative

This is more of a general notion concerning Aircall and such other programs within the same category.

In that order, companies are seeking communication tools that are adaptable, scalable, and affordable. Also, traditional phone systems often fall short due to their high costs and inflexibility. Enter cloud-based business phone solutions. 

As a result, these alternatives to Aircall offer:

• Minimal upfront costs and predictable monthly pricing
• Easy scalability to accommodate growing teams
• Flexibility to work from anywhere with an internet connection

Overview of What Makes a Good Aircall Alternative

Normally, when you’re on the lookout for Aircall alternatives or Aircall competitors, your business requirements should be at the top of the list. 

Often times, startups and beginner level businesses give into buyers’ impulse syndrome, resulting in mass purchasing or signing up for a software that turns out to be relatively expensive.

Here are some of the other factors that need to be accounted for:

• Feature Set: Look for comprehensive features like call management, integration options, AI support, and analytics.
• User Experience: A user-friendly interface and quick setup process are crucial for minimizing disruptions and ensuring smooth adoption.
• Scalability: The solution should grow with your business, accommodating an increasing number of users and expanding functionalities seamlessly.
• Pricing: Competitive pricing models that align with your budget and offer value for money are essential.
• Support and Reliability: Ensure the provider offers robust customer support and guarantees high uptime and reliability.

Try One, Or Try Them All!

If you still haven’t made up your mind on which Aircall alternative is the better option, we recommend going on a trialing spree instead of signing up for a paid plan.

The trial period is more than enough to offer you wiggle room for evaluation purpose.

Other than that, in case you have any questions about Aircall limitations and potential setbacks, feel free to reach out to us.

We’ll be more than happy to help you out.