6 Best Balto Alternatives For Multi-Sized Sales Businesses

Owing to its rapid technological progress and aggressive use, the conversation intelligence software market has already captured a valuation of $22.8 Billion. 

On top of that, the market is also registering an impressive 7.4% CAGR, which promises plenty of things to sales businesses that are already using such technology.

Speaking of conversational intelligence and the way different software are being used right now, Balto is one such program that boasts ai driven real time call assistance. Of course, that’s part of their entire feature set, besides helping agents in real time.

We wanted to do double down on Balto and its features against different available programs that are hot right now. 

This doesn’t mean that Balto is an inferior program, it’s just that sometimes businesses require something more than conversational ai assistance – as in, in terms of overall software features, pricing, being one of the biggest concerns and the fact that once the software is integrated, whether it’ll scale over time as business grows or not.

What Is Balto?

If you haven’t used Balto before as a sales business, or have never heard of it, it’s a real-time guidance software for sales teams.

Agents use this program supposedly on every call, while the program’s built-in ai listens to the conversation, and then offers advice that allows individuals to not only enhance their call conversational skills but also. 

Our proprietary AI listens to conversations, offers advice, and allows managers to step in when needed. Balto's real-time guidance empowers agents to say the right thing on every call.

Balto Cons and Setbacks

Balto comes with a prerequisite that requires customers to use a softphone application to gain access to the voice streams – both from call agent and the prospect side. 

It’s not a big deal, but companies that are not looking to spend more on 3^rd party apps, may be at a disadvantage.

Some other Cons of using Balto are:

• Lack of Pricing Information and Trial Program: According to different websites, Balto doesn’t have a dedicated page that discloses its price structure and plans. The platform also doesn’t offer a free trial to help potential businesses to evaluate the software against different requirements. 
• Sometimes Balto doesn’t recognize what it’s actually hearing against what’s being said in real time.
• If agents get a call transfer from another agent, Balto software doesn’t show the correct verbiage to use anymore.

Best Balto Alternatives For Sales Businesses Right Now

Let’s take a look a quick look at some of the best Balto Alternatives to help you understand how different software pair up against your business requirements and vice versa in terms of price and performance.

1. Trellus.Ai: AIO Balto Alternative With Real Time Call Assistance

Save 2x or more on your Balto program cost with a multitude of digital solutions offered by Trellus.

The platform comes as a sophisticated tool that enhances communication strategies with its advanced AI capabilities. 

Simply put, the program takes the guesswork out of conversations, offering data-driven insights and actionable prompts that guide agents in real-time. 

What sets Trellus.Ai apart is its emphasis on comprehensive call analytics, allowing agents to understand and adapt to customer sentiment. The platform also has a dedicated diagnostic report that managers can pull up to see call performance and such other metrics. This is to ensure that there are no near misses, the next time any prospect is called, and that conversion chances are better.

Trellus’s intuitive design and deep CRM integration make it a top choice for sales teams aiming to elevate customer interactions. You can download and install it within seconds through a dedicated Google Chrome extension. 

Once Trellus is installed, easily integrate is within your CRM, allowing you to pause and resume your workflow without switching over to other tabs. That’s part of the best things about this program, besides its focus on real time caller assistance.

Price is also a strong point where Trellus blows the competition out of the water through flat plans, aimed at supporting startups, medium sized and large scale businesses.

Key Features

• Single-Line Power Dialing: Helps maximize efficiency with its fast, single-line auto-dialing system that keeps downtime to a minimum between calls.
• Easy-to-Use Setup: Connects effortlessly with your current CRM platforms, making it a breeze to get up and running.
• AI-Powered Coaching: Receive real-time coaching while on calls to help refine your pitch and improve your performance on the spot.
• Zero Latency: No delays or dropped calls—Trellus offers smooth, uninterrupted conversations to keep your momentum going.

Pricing

The overall pricing structure is designed to offer excellent value no matter what stage your team is in:

• Free Forever Plan: $0 per user/month, giving you access to basic AI coaching, 30 auto-dials per week, transcription services, and analytics.
• Power Plan: $39.99 per user/month, with unlimited single-line dialing, advanced analytics, call transcripts, and voicemail drop features.
• Business Plan: Custom pricing tailored for larger sales teams with premium features. Contact sales team directly for a quote.

2. Aloware

Moving on, we’ve got Aloware on our list of the best Balto alternatives.

Aloware excels as a multi-channel customer engagement platform that supports voice, SMS, and email interactions. Its design allows sales and support teams to handle conversations across multiple touchpoints, simplifying customer engagement from one unified dashboard. 

And yes, it also has real time caller assistance system that your team craves for.

The built in guidance and automation tools provide agents with actionable insights, ensuring every conversation remains on track.

With its easy integration into popular CRM systems, Aloware facilitates seamless data flow, allowing agents to access up-to-date customer information during calls.

Overall, we can say that as an alternative to Balto, this software is an excellent choice for businesses seeking an all-in-one solution that goes beyond voice interactions.

Key Features

• Omnichannel support including voice, SMS, and email communication.
• Automation tools for follow-ups and customer engagement.
• CRM integration with major platforms such as Salesforce and HubSpot.
• Real-time call analytics to track and optimize agent performance.
• Power Dialer enhances efficiency and call volume.
• Call recording and monitoring for quality assurance and training.

Aloware’s multi-channel capabilities make it an attractive choice for companies that need more than just voice guidance, bringing SMS and email into the fold for a holistic approach to customer engagement.

3. CloudTalk

CloudTalk is a cloud-based call center software designed with international business in mind. 

Its high-quality, global calling capabilities make it ideal for companies with clients worldwide. 

The platform has few intelligent routing features, alongside a combination of real-time analytics, and seamless CRM integration support to enable agents to deliver personalized services, making it a suitable alternative to Balto.

The platform’s ability to manage multiple customer support channels within a single interface improves efficiency and provides visibility into call activity. 

Needless to say, this software is also compatible with over 140 international numbers, making it a top choice for businesses needing reliable, worldwide communication solutions.

Key Features

• Global call support with access to over 140 countries.
• Smart call routing and queue management for seamless communication.
• Real-time customer data insights for enhanced interactions.
• CRM integration with tools like Pipedrive and Zendesk.
• Customizable call flows to align with specific business needs.
• Speech-to-text features for better record-keeping and analytics.

4. Elto Dialer

Up next we’ve got none other than Elto Dialer, a software that’s been mentioned a few times already by Trellus experts.

Elto Dialer offers a streamlined approach to call management, focusing on providing easy-to-use tools that enhance productivity for sales teams. 

With features such as predictive dialing, Elto Dialer ensures minimal downtime, keeping agents engaged and calls moving at a steady pace. The platform also includes in-depth reporting, helping managers track and analyze performance.

As robust Balto alternatives go, this program stands out for its simplicity and focus on productivity, making it an ideal solution for teams looking for a no-frills solution. 

This tool’s lead prioritization and scoring features allow agents to focus on high-value prospects, making every call more impactful.

Key Features

• Predictive and auto dialing to streamline calling efforts.
• Seamless CRM integration for consolidated customer data.
• Call recording and quality assurance for consistent performance.
• Detailed reporting and analytics provide insights into team productivity.
• Customizable dashboards for quick access to relevant metrics.
• Lead prioritization and scoring to maximize agent efficiency.

All in all, we can say that Elto Dialer’s focus on simplicity and efficiency makes it a practical option for sales teams aiming to maintain high productivity with minimal downtime.

5. AirCall

AirCall is also a popular solution that has become more of a household name in the market these days.

It provides a cloud-based calling system designed to support remote and distributed teams. It features a variety of tools for call management, including Power Dialer, call monitoring, and real-time analytics. 

AirCall emphasizes ease of use and collaboration, allowing team members to communicate easily and share notes, which promotes continuity in customer interactions.

For sales and support teams, this software offers practical solutions that enhance both customer interactions and internal communication. 

In a nutshell, its focus on accessibility and ease of use make it a strong choice for organizations with remote teams looking for a reliable alternative to Balto, or just another Balto competitor online with better overall features.

Key Features

• User-friendly Power Dialer for efficient call handling.
• Real-time call monitoring and coaching for ongoing support.
• Call distribution and interactive voice response (IVR) streamline workflows.
• Comprehensive analytics offer visibility into team performance.
• Team collaboration tools allow for call sharing and notes.
• Integration with major CRM platforms such as Salesforce and Zendesk.

6. TalkDesk

TalkDesk is a comprehensive contact center solution that integrates AI-driven workflows and omnichannel support to assist sales and support teams. 

To sum it up, this platform combines advanced AI-powered routing, efficient call handling features to make it possible for agents to carry on with their conversations smoothly.

Future proofing in terms of business scalability is part of TalkDesk’s overall value offering. The platform’s scalability makes it ideal for larger teams or enterprises with complex customer service needs.

For companies looking to enhance productivity and streamline operations, TalkDesk provides real-time analytics and security features that ensure quality and compliance.

Key Features

• AI-driven call routing enhances call distribution for efficiency.
• Customizable agent dashboard displays real-time performance data.
• Real-time analytics and reporting support ongoing performance improvement.
• Omnichannel support including voice, chat, and email.
• CRM compatibility enables streamlined data handling.
• Enhanced security and compliance for regulated industries.

TalkDesk is an excellent choice for businesses prioritizing real-time AI support, scalability, and compliance, making it a valuable option for enterprise-level operations.

Over To You

And there you have it, some of the best Balto alternatives to date that have not only embedded conversational ai technology, but also plenty of other features that give traditional solutions a run for the money.

We recommend signing up for trial plans to see which software works best for you. Once you are comfortable with a solution, feel free to transition to a paid plan and take things from there.